Clear terms for
better operations.

1. Parties and acceptance

OperationHQ is a product and service supplied by JAI SHREE RAM VERTEX, a partnership firm having its principal place of business at 12th Floor, Flat No. 6, Tower 17, Zara Aavaas, Sector 104, Gurugram, Haryana – 122006, India. “Customer” means the organisation or person accepting these Terms, and “Authorised User” means a person permitted by the Customer to use the service.

The person accepting these Terms for an organisation confirms that they are at least 18 years old and have authority to bind that organisation.

2. The OperationHQ service

OperationHQ provides business-operations software, which may include task and ticket management, recurring workflows, leave and attendance, expenses, procurement, flow management, performance reporting, automation, AI assistance and related modules. Available functions depend on the Customer’s selected plan, configuration, deployment and written proposal.

Any demonstration, roadmap, preview, beta feature or example data is illustrative and is not a commitment that every feature will be included in the Customer’s subscription unless confirmed in writing.

3. Accounts and authorised users

• The Customer must provide accurate registration and billing information.
• The Customer controls its users, roles, permissions and the information entered into the platform.
• Accounts and credentials may not be shared with unauthorised persons.
• The Customer is responsible for activity performed through its accounts, except to the extent caused by our breach.
• Suspected unauthorised access must be reported promptly.

4. Fourteen-day free trial

Where offered, the trial lasts for 14 days and does not require card or payment details. Trial access may be limited by module, user count, storage, support or other reasonable safeguards. At the end of the trial, continued access requires an agreed paid subscription. We may suspend a trial used fraudulently, abusively or in breach of these Terms.

5. Subscription, payment and GST

Subscriptions may be monthly or annual, as specified in the Customer’s proposal, order or invoice. Prices shown on the website are subject to confirmation in the final commercial document. Applicable GST and other taxes are charged in addition to the stated subscription price unless expressly stated otherwise.

OperationHQ does not currently accept payments through its website. An authorised representative coordinates payment directly with the Customer. The Customer must use only verified payment instructions and invoices issued by JAI SHREE RAM VERTEX. Payment terms, due dates, included users and modules are those stated in the applicable proposal or invoice.

Late or unpaid amounts may result in suspension after reasonable notice. The Customer remains responsible for undisputed fees due up to the effective cancellation or termination date.

6. Cancellation and refunds

The Customer may cancel a monthly or annual subscription at any time by contacting us. Cancellation stops future renewal after the current paid billing period, unless the applicable order states otherwise. Fees already paid are non-refundable and are not credited on a pro-rata basis, including for unused time, unused users, reduced usage or early cancellation, except where a refund is mandatory under applicable law.

7. Customer data, export and deployment

Ownership

As between the parties, the Customer retains its rights in information and content submitted to OperationHQ. The Customer grants us a limited right to host, process, transmit and display that content only as needed to supply, secure and support the service.

Standard managed deployment

Unless otherwise agreed, Customer data may be hosted in OperationHQ-managed infrastructure, including Supabase. We manage the technical environment and may access data only where reasonably necessary for service delivery, security, troubleshooting, authorised support or legal compliance.

Customer-controlled database

If requested and technically feasible, a database or deployment may be configured in a customer-controlled environment. All infrastructure, database, hosting, maintenance and related third-party costs are borne by the Customer. The Customer is responsible for technical administration and ongoing maintenance unless a separate written managed-service agreement is purchased.

JAI SHREE RAM VERTEX will have no routine access or visibility in a customer-controlled database. Support access is provided only when the Customer explicitly authorises the purpose and duration. Functionality, support scope, backup, uptime and recovery may depend on the Customer’s environment and administration.

After cancellation

Following cancellation, we make the Customer’s available data or an agreed export available, subject to technical feasibility, identity verification and outstanding contractual obligations. Data in an OperationHQ-controlled environment is not automatically deleted immediately. If the Customer requests deletion, it will be scheduled after seven days. The Customer must download and verify required data before deletion; deleted data may not be recoverable. Records required for tax, legal, fraud-prevention or dispute purposes may be retained as permitted by law.

8. Acceptable use

The Customer and its users must not:

• Use the service unlawfully or process information without the required authority or consent.
• Attempt to gain unauthorised access, bypass security, disrupt the service or introduce malicious code.
• Reverse engineer, copy, resell or commercially exploit the platform except where expressly authorised in writing.
• Use automated extraction, scraping or excessive requests that impair the service.
• Upload infringing, unlawful, deceptive or harmful content.
• Use AI outputs as the sole basis for high-impact employment, legal, medical, financial or safety decisions without qualified human review.

9. Intellectual property

OperationHQ, its software, interface, workflows, documentation, branding, designs and service improvements are owned by or licensed to JAI SHREE RAM VERTEX. The subscription grants the Customer a limited, non-exclusive, non-transferable and revocable right to use the service during the subscription term for its internal business operations. No ownership in the platform is transferred.

If the Customer provides suggestions or feedback, we may use them without restriction or payment, provided we do not disclose the Customer’s confidential information.

10. Service availability and changes

We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation unless a separate written service-level agreement applies. Maintenance, internet failures, third-party services, customer systems, security events and events beyond reasonable control may affect availability. We may modify the service to improve security, performance or functionality, while avoiding material reduction of paid core functionality during the applicable term where reasonably possible.

11. Confidentiality

Each party must use reasonable care to protect non-public business, technical and commercial information received from the other and use it only for the agreement. Confidentiality does not cover information that is public without breach, already lawfully known, independently developed or rightfully received from another source. Disclosure may be made where legally required, with notice where permitted.

12. Disclaimers and limitation of liability

OperationHQ supports business operations but does not replace the Customer’s management judgement, professional advice, statutory records, backups or internal controls. AI responses and automated recommendations may be incomplete or inaccurate and must be reviewed before action.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential losses, including loss of profit, revenue, goodwill or anticipated savings. Our aggregate liability arising from the service will not exceed the fees paid by the Customer for the affected service during the three months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.

13. Suspension and termination

We may suspend or terminate access for material breach, illegal use, security risk, non-payment or conduct that threatens the service or other customers. Where reasonably possible, we will give notice and an opportunity to cure. Either party may terminate for an uncured material breach after written notice. Sections relating to fees, data handling, intellectual property, confidentiality, liability and disputes survive as necessary.

14. Governing law and disputes

These Terms are governed by the laws of India. The parties will first attempt in good faith to resolve a dispute through written discussion. Subject to applicable law, courts having jurisdiction in Gurugram (Gurgaon), Haryana will have exclusive jurisdiction over disputes arising from these Terms or the service.

If a proposal, order form or separately signed agreement conflicts with these Terms, the separately signed document controls only for the conflicting subject matter.

15. Changes to these Terms

We may update these Terms to reflect changes in law, security or the service. Material changes will be notified through the service, email or another reasonable channel. Continued use after the effective date of revised Terms constitutes acceptance, except where applicable law requires additional consent.

16. Contact and notices